Simple, transparent pricing

Yes — every new account starts with a 7-day free trial that unlocks every feature with no limits on bookings, staff or services. We ask for a card when you sign up so billing continues automatically when the trial ends, but nothing is charged during the 7 days and you can cancel any time before the trial is up.

Everything: unlimited bookings, services, staff and customers; the online diary; your hosted business website; embeddable booking widget; customer reminders by email; card payments via Stripe; gift cards, loyalty points, memberships and prepaid packages; recurring bookings; smart waitlist; promo codes; reviews; email marketing campaigns; staff rotas and commissions; business analytics; and the iOS and Android merchant app. The only extras are the 3% card processing fee on online payments, optional SMS credits, and two paid add-ons (Inventory & POS and Multi-location).

When a customer books they save a card securely via Stripe — no money is taken at the point of booking. After the appointment you charge the stored card with one tap from your dashboard. If they pay cash in person instead, mark the booking as paid and no card charge is applied. If a customer cancels late or doesn't show, you can charge a fee to their saved card under your cancellation policy. Every payment lands directly in your own Stripe account — statements show your business name, you control your bank details, and you keep full visibility over your payouts.

Yes. Every booking requires a card on file (so you're protected against late cancellations and no-shows), but no money is taken at booking. On the day the customer can pay you cash — just mark it as paid in your dashboard and no card charge is applied. Zero processing fee for cash.

You handle refunds from your dashboard — one click and the money flows back from your Stripe balance to the customer's card, usually within 5–10 working days. Because payments sit in your own Stripe account, any card disputes are handled between you and Stripe directly, exactly as if you took the card in person.

Yes — every account includes a free hosted booking page on Velixa with your branding, services, opening hours, photo gallery and a live 'Book Now' button. You can also connect a custom domain (e.g. www.yoursalon.co.uk) so the page looks completely your own.

Two: Inventory & POS lets you sell retail products at the till, track stock levels and reconcile product sales against bookings; Multi-location lets you run more than one branch from a single account with shared or branch-specific staff, services and reporting. Both are optional, can be switched on or off at any time, and the current prices are shown in your billing settings and on our pricing page.

Yes — the Velixa merchant app for iPhone and Android is free with every subscription. Staff can view the day's diary, manage bookings, accept in-person payments via Tap to Pay on iPhone, and receive push notifications the moment a booking is made or cancelled. There's also an iOS home-screen widget showing today's appointment count and revenue at a glance.

Yes. All data is encrypted in transit and at rest, and never sold or shared with third parties. You're the data controller for your customer list — you can export or delete data on request to satisfy your GDPR obligations. Card details never touch our servers; they're tokenised and stored entirely by Stripe under full PCI-DSS compliance.

Velixa is a one-off £19.95 setup fee, then £12.95 a month after your free trial. That single price covers every feature and unlimited team members — no per-seat charge, no upsell tiers. A 3% flat fee applies when a customer pays by card online; cash appointments have zero processing fee.

Yes. Cancel from your billing portal in one click — no notice period, no cancellation fee. Your data stays in the platform for 30 days afterwards so you can export it, and you can download your full customer list and booking history to CSV at any time.

A 3% flat fee is deducted from each card payment — this single rate covers Stripe's processing and the platform fee together. There is no separate monthly Stripe bill and no hidden charges on top. Cash payments taken in person carry zero processing fee.

Stripe pays out to your bank on a rolling schedule — typically every 2 working days for UK accounts once you're up and running. New accounts go through a verification period first, so your first payout usually takes around 7–14 days. You can see every upcoming and completed payout from your dashboard and adjust the payout schedule (daily, weekly or monthly) directly in Stripe.

No limits at all. Unlimited services, staff members, team logins and customers — no extra charge as your business grows. There are no per-booking fees and no tiers based on volume. The £12.95/month covers everything regardless of how busy you get.

Yes. Paste one line of code and your existing site gets an embeddable booking widget showing your live availability and accepting card payments — no plugins or developer needed. Works on WordPress, Wix, Squarespace, Shopify, Webflow and plain HTML.

Email reminders and marketing are unlimited and free. SMS is pay-as-you-go — you buy credit packages in advance (starting from £7 for 100 messages) and each text uses one credit at 7p. No monthly SMS subscription fee; you only pay for what you send.

No — they're all included in the £12.95/month plan. Loyalty points, gift cards, memberships, prepaid packages, recurring bookings, the smart waitlist, promo codes, reviews and email marketing campaigns are all part of the base subscription. Only Inventory & POS and Multi-location are paid add-ons; SMS is metered separately.

Email [email protected] and a real person will reply, usually the same working day. We're happy to help you get set up — from importing your services and configuring your opening hours to connecting Stripe and going live.