1. About these terms
These Terms of service form the agreement between Velixa App Ltd, company number 17185369, registered at Office 1168, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW ("Velixa", "we") and the business that subscribes to Velixa ("you", "Merchant"). They apply when you create a Merchant account, list a business, or take a paid Velixa subscription.
2. The service
Velixa is a multi-tenant booking and business-management SaaS. The Merchant subscription includes the merchant dashboard (calendar, services, staff, customers, marketing, analytics, business intelligence), a hosted booking page on velixa.co.uk, an optional hosted website at velixa.co.uk/site/{your-business}, an embeddable booking widget, transactional email notifications, and automated moderation for public reviews and photos.
3. Account & team
You must provide accurate business and contact details and keep them up to date. You may invite team members (owners, managers, staff). Each person must use their own login. You are responsible for everything done under your account, including by your team. You must keep credentials secure and notify us immediately of any suspected compromise.
4. Subscription & fees
Velixa is offered on a monthly or annual subscription. Pricing is shown on the Pricing page and on the order screen. Subscriptions are billed through Stripe Checkout. Fees are taken in advance and are non-refundable except where required by law. We may change pricing on at least 30 days’ notice; price changes take effect at the next renewal.
5. Trials
Free trials, where offered, are described on the order screen and end automatically. Continued use after the trial requires a paid subscription.
6. Customer payments via Stripe Connect
If you take customer payments through Velixa, you must connect a valid Stripe account. Customer funds are received directly into your Stripe account; Velixa does not hold customer funds and does not act as a payment institution. The Stripe Connected Account Agreement and Stripe’s standard terms apply between you and Stripe. Velixa retains its application fee on each transaction at the rate disclosed in your billing settings; refunds are processed proportionally and Velixa’s fee is preserved on partial refunds.
7. Customer relationships
Customers using Velixa hold a single global account that works across all Merchants. The data you receive about a Customer is limited to what is needed to deliver bookings with you: name, email, phone, bookings with you, and the per-Merchant marketing preference they have given you. You will not attempt to combine Velixa customer data with other data to identify which other Merchants a Customer uses, and you will not contact Velixa Customers for marketing without their explicit, recorded consent for your business.
8. Acceptable use
You will not: list a business that is unlawful or breaches sanctions; misuse the booking system to take payment for services you cannot deliver; submit false reviews; circumvent moderation; reverse-engineer the service; resell access without our consent; or use Velixa in any way that breaches the law or harms other users.
9. Content moderation
Public-facing content (services, photos, profiles, reviews) is screened by automated moderation. Content that fails moderation is held in a queue for human review. We may remove or suspend any content or account that breaches these terms. Some moderation strictness can be tuned in your settings, but baseline platform rules always apply.
10. Data protection
You are the controller of the customer data you collect through Velixa; Velixa is the processor of that data. Our processing terms (the data processing addendum) form part of this agreement and are set out on the Data protection page.
11. Service levels & support
We target high availability but do not currently publish a contractual SLA. Standard support is provided by email at [email protected] during UK business hours.
12. Suspension & termination
Either party may terminate on 30 days’ notice. We may suspend or terminate immediately for non-payment, breach of these terms, or to comply with law. On termination you may export your customer and booking data for 30 days, after which the data may be deleted in line with the retention schedule on the Data protection page.
13. Liability
To the maximum extent permitted by law, neither party is liable for indirect, special or consequential losses, lost profits, lost revenue, lost goodwill, or loss of data. Velixa’s aggregate liability under this agreement in any 12-month period is capped at the fees you paid Velixa in that 12-month period. Nothing in this clause limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
14. Changes
We may update these terms from time to time. Material changes will be notified by email and posted here with at least 30 days’ notice for fee or scope changes.
15. Governing law
These terms are governed by the laws of England & Wales and subject to the exclusive jurisdiction of the courts of England & Wales.
16. Contact
Account and contract: [email protected]. Support: [email protected]. Postal: Velixa App Ltd, Office 1168, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW.
Last updated: April 2026